Getting Started

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What is Riva Cloud?

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How long has Riva Cloud been available?

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What is the average size of a Riva Cloud customer?

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What type of companies use Riva Cloud?

What Riva Cloud Syncs

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What CRM data does Riva Cloud sync?

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How does Riva Cloud know which CRM contacts to sync to Office 365, Exchange, G Suite, and Notes?

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How often does Riva Cloud sync?

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Can Riva Cloud sync custom fields and custom objects?

How Riva Cloud Works

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How does Riva connect to my CRM and email systems?

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Does my email client need to be running for Riva to sync?

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Does Riva work with CRM plug-ins?

Supported Systems

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Which CRM systems do you support?

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Which email systems do you support?

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Do you support Outlook? Outlook for Mac? Gmail? Apple Mail?

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Which mobile devices do you support?

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Does Riva Cloud only sync cloud email and CRM systems?

Security and IT

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Can you provide an overview of Riva Cloud’s security practices?

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How does Riva connect to my CRM and email systems?

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What type of information does Riva Cloud store?

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How does authentication work for Riva between the CRM and the email system?

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Does software need to be installed for each user?

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We have users with plug-in history. What is the Riva best practice for moving off?

Riva Cloud Editions

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What is the difference between Riva Cloud and Riva On-Premises?

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Do you have multi-tenant and single-tenant Riva Cloud hosting options?

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What is the difference between Riva Cloud Corporate and Company modes?

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Can we have some users on Riva Cloud Premium and others on Riva Cloud Standard or Lite?

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Is it difficult to upgrade to Riva Cloud Premium?

Free 15 Day Trial

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Can I try Riva Cloud before I buy it? Trial version available?

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How long does it take to set up and configure Riva Cloud?

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Is there a limit to how many users I can sync during the trial?

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What restrictions does the Riva trial have?

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Can I extend my Riva Cloud trial?