Riva 2025.2 delivers seamless access to data and boosts productivity for users. For admins, 2025.2 strengthens governance and data integrity while improving user experience, helping achieve business results without compromising vital data processes.
Riva Insight
Nested App Authentication Provides Seamless and Secure Access to Riva Insight on Mobile
Stop re-authenticating and duplicating logins on mobile every time your Outlook session times out. With support for nested app authentication, Rive Insight for mobile now uses existing authentication flows to keep you connected without extra logins, and you can use single sign-on to access your app more quickly.
For Admins:
Riva 2025.2’s support for nested app authentication comes with improvements for conditional access policy compliance. Riva Insight now uses Microsoft Authentication Library (MSAL) client-side authentication to improve policy compliance accuracy without impacting user experience.
Email and Meeting Tracking Prompts Enhance Data Integrity
Never forget to track emails and meetings with our new tracking prompts. Riva 2025.2 introduces automated tracking detection, prompts, and workflows to ensure your activities are captured in your CRM, giving you stronger data, preventing costly process oversights, and enhancing productivity by reducing manual follow-ups.
For Admins:
Ensure compliance with activity capture processes and maintain the integrity of your CRM data. Configurable prompts, and customizable messages and workflows let you remind and direct the user when non-tracked emails and meetings are detected by the system.
Riva Sync
Riva Admin Center Error Monitoring Gives Admins Visibility for Enhanced Troubleshooting
Riva Admin Center now includes error monitoring, providing instant visibility into the status of their CRM integrations. On-prem admins can now easily see if their sync is active, identify potential errors, and monitor the health of their sync policies.
Inbox Folder Sync Creates Seamless User Workflows
Riva 2025.2 introduces inbox sub-folder and root-folder syncing, letting users stay organized and manage emails the way they want to without compromising activity capture processes or policies. Users can be more productive and organized, while admins ensure data is still captured and maintained in the CRM without impacting user experience.
Sales Engagement
Email Burst Progress Tracking Improves Visibility for Large Volume Emails
Riva 2025.2 introduces notifications in Sales Engagement to let you know when your email bursts may experience delays due to a large volume of recipients, helping users decide how and when to send their emails. Live progress tracking provides visibility into emails that have been sent, so you can easily track when your burst is complete.
Microsoft Graph Migration is Here
We are underway with customer migrations from Office 365 EWS to Microsoft Graph. Over the coming weeks clients will be contacted by our migration team to schedule and support these transitions. We’re excited to have these underway to ensure seamless migrations for our clients.
Learn more about Graph and why we’re migrating here.
