Match and Manage Your Contact Data

Riva connects address books and CRM with policy-based controls so contact records stay accurate and accessible without manual updates.

Trusted by Fortune 500 Companies

Use Cases

Manage Your Contacts Effectively Across Teams

Keep Your Contact Lists in Sync

Make sure you’re working from the right list. Connect CRM contacts and address books so you’re always accessing updated, accurate customer contact data.

Maintain Up-to-Date CRM Records

When a contact changes in one system, Riva updates the other according to your rules, eliminating manual efforts and keeping fields accurate.

Manage Advisor Address Books

Focus on the relationships that matter most based on your team’s strategy. Build personalized address books based on each user’s book of business – all based on the CRM as your source of truth.

Features

Control How Contact Data Enters CRM

Automatically Update CRM Records

Sync contacts in both directions in the background. No browser plug-ins or manual steps required.

Keep CRM and address books aligned automatically with no user intervention
Maintain accurate, up-to-date contact data across systems
Eliminate manual updates and browser plug-ins to reduce friction and errors
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Intelligent Contact Sync

Control which contacts sync and how they flow between systems to ensure visibility aligns with your business rules and policies.

Apply capture rules to match contacts, leads, and accounts based on email content and CRM logic
Create new leads or contacts automatically when no match is found
Exclude contacts by domain, source, or other policy filters
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Dynamic Contact Filters

Use policy-driven filters and real relationships to ensure each user’s Outlook address only includes contacts relevant to their role, region, or book of business.

Sync contacts tied to meetings, opportunities, accounts, or other CRM objects a user owns or has visibility into
Filter contacts dynamically using CRM flags like “Known by me” or “Sync this contact”
Combine filters with CRM ownership rules to tailor contact visibility across teams and ensure only relevant contacts flow into Outlook for every user
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Why Leading Enterprises Choose Riva

Security and Compliance

We help you protect sensitive client data and meet the world’s toughest compliance standards, so your teams can unlock insights without ever compromising trust.

Industry Expertise

We work with some of the most regulated companies in finance, insurance, and life sciences. That means we get the stakes, and we build solutions that actually work for how you operate.

Enterprise Ready

Our platform is built to handle the complexity of global enterprises. It’s configurable to your workflows, fits your data environment, and scales as your business grows.

Customer Success Stories

What Our Clients Say

"Effortless! Our advisors don’t have to change the way they work – they aren’t even aware that Riva is wrangling our client data across applications in the background. They have data they can trust in the applications they work in every day – and they no longer have to re-enter data!"

Executive Vice President and Chief Information Officer, Leading Boston-based Hedge Fund Firm

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Explore More Features

More features to supercharge your workflow

Calendar Sync

Connect calendars and meeting data to the CRM for a complete record of activity.

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Email Capture

Capture emails as they hit your inbox and add them to the right CRM records for better client insights.

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Insight Side Panel

View and update CRM data from inside your inbox to access client insights without switching tools.

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Email Bursts

Send personalized one-to-many messages using CRM data without leaving your email client.

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Email Templates

Use pre-approved templates to draft consistent, effective emails quickly.

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Sales Cadences

Create and manage step-by-step outreach sequences with built-in timing and automation.

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Scheduling

Share real-time advisor availability and automate client scheduling to improve customer experience.

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Keep CRM Data Updated, Automatically

We’ll show you how emails, meetings, and contacts update in real time, so your team spends less time logging and more time connecting.

Let’s Chat

Unlock Client Data. Elevate Client Experiences.

We’re proud to announce that Riva has been named to the FinTech Global 2025 InsurTech100 list
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