We’re thrilled to announce the release of Riva 2024.4, packed with exciting updates. These enhancements are designed to streamline your workflows, improve performance, and help you get the most out of your CRM tools. 

What’s New in Sales Engagement?

Release date: November 1, 2024

  • Respect email opt-out preferences for Salesforce Contacts: Ensure compliance and respect customer preferences with Email Burst & Cadences when using Salesforce Contacts for email communication.
  • Salesforce Merge Fields Support: Avoid interruptions and ensure seamless communications, Email Burst & Cadences now includes error handling for missing merge fields, automatically detecting and managing gaps in data to keep your emails professional and complete.
  • Enhanced Admin Settings: Manage your application connections effortlessly, especially for Microsoft integrations. 
  • Improved Capabilities: Updated user experience, addition of Link Click data, and update sender details with ease. 
  • Revamped Email Templates: Edit or delete templates via a new side panel, with streamlined navigation and improved analytics access. 
  • And more! Read all about the exciting updates in our full article.
Discover Riva Sales Engagement

What’s New in Riva Insight?

Release date: January, 2025

Performance Enhancements

  • Elimination of Delays: The extended delays when tracking items have been resolved.
  • No More Meeting Update Limitations: You can now update Outlook meeting details and track the meeting simultaneously without any issues.

User Experience Improvements

  • Streamlined Workflow: The Track and Send button has been removed. After tracking, simply use Outlook’s Send option.
  • New Track and Close Option: Easily track new meetings or emails without sending them to recipients or attendees.

 Other Exciting Configurable Features!

  • Set Attendee Roles: When tracking a meeting as an Interaction with Salesforce FSC, you can now assign attendee roles and control which email or attendee fields are auto-populated.
  • Control Auto-Population: Define which recipient or attendee fields auto-populate from your Outlook meeting or email.
  • Auto-Populate with Subject or Body: Automatically fill a Track in CRM field with the subject or body of an Outlook meeting or email.

For more details and information on bug fixes, check out our full article.

Discover Riva Insight

What’s New in Riva Sync?

Cloud release date: November 18-22, 2024
On-premise release date: November 20, 2024

Salesforce Winter’25 Release

Riva is fully compatible with the latest Salesforce Winter ’25 release. This update ensures seamless integration with Salesforce’s newest features, enhancements, and performance improvements.

Bug Fixes

  • Google Validation Scan: Riva Cloud security vulnerabilities were identified and promptly addressed, improving your data’s security.
  • Customer Dedicated Instance Pod – Export Policy: Fixed a bug affecting policy exports on certain customer-dedicated instance pods; policies can now be exported seamlessly.

Read more about Cloud updates.

Read more about on-premise updates.