TORONTO, ONT – June 28, 2018 – Riva is pleased to be a Canadian Business Excellence Awards (CBEA) award recipient for the second year in a row.
The Canadian Business Excellence Awards recognize Canadian businesses that demonstrate a strategic approach to successfully improving business performance and achieving goals focusing on customer delight, employee engagement, and a culture of innovation.
“Riva understands that a strong focus on customer service drives customer delight. We want our customers to know that their input, questions, and recommendations for improvements drive our collective future success. That is why we have gathered an award-winning Client Success team whose sole purpose is to create our customers’ best possible experience. Being recognized for our efforts in customer experience and employee engagement and innovation is an indicator that we are on the right track,” says Aldo Zanoni, Riva CEO.
The Canadian Business Excellence Awards for Private Businesses presented by Excellence Canada is a national award administered annually. This special designation recognizes businesses from all industries that demonstrate a strategic approach to successfully improving performance and achieving goals.
Applicants are evaluated by the adjudication committee of the Canadian Business Excellence Award against the award criteria in three key performance areas: (1) Delighted Customers; (2) Engaged Employees; and (3) Innovation. Applicants are benchmarked on their own merit and do not compete against one another.
Riva offers innovative technology and data operations to help sales, marketing, and service professionals in regulated industries deepen customer relationships and meet strategic goals.
Our Relationship Engine securely and intelligently conditions, curates, and synchronizes customer data so that it gets placed into the right context – whether that is a long-term relationship, a busy inbox or calendar application, or a complex multi-platform enterprise environment.
Riva’s solutions make leading CRM platforms and business applications like Outlook, Exchange, and Google Workspace interoperable – securely and at scale. By doing so, we deliver a reliable, compliant, and actionable Customer 360 to 850+ global enterprises.