When this global pharmaceutical’s veterinary sales reps struggled to connect Veeva and Outlook calendars, customer experience was on the line. The enterprise recognized the need for a revenue data operations solution and narrowed the field. In 2018, they deployed Riva’s automated Sync and Insight side panel to automate calendar data sharing. The integration helped to transform calendaring, data quality, CRM adoption, and team productivity to grow customer satisfaction—and bottom-line results.
Customer delight depends on excellence in customer experience. Read on to learn how Riva helps enterprise clients connect data, build relationships, break away from competitors, and inspire the kind of delight customers never forget.