Global Pharma Turns to Riva to Make Calendars Work for Field Reps
When this global pharmaceutical’s veterinary sales reps struggled to connect Veeva and Outlook calendars, customer experience was on the line. The enterprise recognized the need for a revenue data operations solution and narrowed the field. In 2018, they deployed Riva’s automated Sync and Insight side panel to automate calendar data sharing. The integration helped to transform calendaring, data quality, CRM adoption, and team productivity to grow customer satisfaction—and bottom-line results.