Riva is excited to invite you to join us at the highly anticipated CXFS 2023 Sept 19-20 in Toronto, ON, to learn the latest about customer experience for financial services! This year’s event focuses on how to deliver exceptional CX to your customers.


Session Title: How Data and Customer Experience are Indisputably Linked     

Data and customer experience go hand in hand. Deliver unique, compelling and personalized experiences with the data gathered across your customer’s end-to-end journey. Walk away with an action plan to:

  • Utilize a customer-driven data blueprint to solve complex data flows that support all interactions
  • Identify the key enablers of data-driven customer experience
  • Pave a clear path to CX that maximizes value at the intersection of customer and business needs
  • Access, analyze and activate your data in a way that generates value.


  • Stéphane Zanoni, Co-Founder & Chief Technology Officer (CTO), Riva International Inc.
  • Blair Ball, AVP, Global Customer Centricity, Manulife
  • Davyd Edwards, Director, Digital Banking, Meridian Credit Union
  • Moderator- Anita Ghosh, CEO, Bridjr

Date: Tuesday, 19 September 2023

Time: 2:45 – 3:15 PM EST 

Where: Hyatt Regency, Mezzanine Floor, Grand Ballroom

Join us at CXFS 2023 to:

  • Improve your ROI and operational efficiency with insights on key issues ranging from CX modernization to complex regulatory systems.
  • Unlock strategies by seasoned CX practitioners in the financial industry to tackle continuous infrastructure changes.
  • Strengthen your understanding of UX in CX space to meet evolving customer demands.
  • Leverage AI capabilities and harness data-driven strategies to provide exceptional customer experience.
  • Ensure your organization’s success in the marketplace by prioritizing customer satisfaction both online and offline.

Let's Write a Success Story Together

Making the most of your tech stack isn’t just a good idea: it’s good business. And while streamlining your tech stack necessarily involves a hard look at what you have, it also requires a close look at what you don’t. If you rely on CRM and email, calendar, and contacts platforms, it’s time to take a closer look at the power of Riva revenue data operations to make your revenue and communications data work better.

Forrester Study of Riva’s Transformative Impact: 352% ROI, less than 6 months to payback
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