For years, the emergence of disruptive technologies has had a profound impact on their business models and the increasing on-demand service expectations are forcing organizations to re-think their strategies. In this webinar, we showcase how Riva can be a partner in success to addressing these concerns.
- Taking a look at the shift that industries are making towards digital, customer-centric strategies and why this is important.
- Looking at key challenges industries are facing with the CRM processes and how Riva’s technology plays a part in changing that dynamic.
- Viewing a “day in the life” to showcase Veeva CRM end-user solutions.
- Highlighting a Veeva customer success story.
- Customer focus in Life Sciences and Healthcare
- Solving CRM challenges
- A “day in the life” of
- Success story
Breakdown of Minutes
- 1:20 – Agenda
- 1:55 – Customer focus in Life Sciences and Healthcare
- 2:19 – Drivers of disruption
- 3:30 – The customer-centric digital transformation
- 4:00 – Client journey vs. individual touchpoints
- 4:47 – Solving CRM challenges
- 7:19 – Taking the risk out of the equation
- 8:30 – Our mission
- 10:38 – A day in the life
- 14:45 – Mölnlycke success story
- 16:09 – Q & A