For years, the emergence of disruptive technologies has had a profound impact on their business models and the increasing on-demand service expectations are forcing organizations to re-think their strategies. In this webinar, we showcase how Riva can be a partner in success to addressing these concerns.

Key Takeaways

  • Taking a look at the shift that industries are making towards digital, customer-centric strategies and why this is important.
  • Looking at key challenges industries are facing with the CRM processes and how Riva’s technology plays a part in changing that dynamic.
  • Viewing a “day in the life” to showcase Veeva CRM end-user solutions.
  • Highlighting a Veeva customer success story.

Agenda

  1. Customer focus in Life Sciences and Healthcare
  2. Solving CRM challenges
  3. A “day in the life” of
  4. Success story

Breakdown of Minutes

  • 1:20 – Agenda
  • 1:55 – Customer focus in Life Sciences and Healthcare
  • 2:19 – Drivers of disruption
  • 3:30 – The customer-centric digital transformation
  • 4:00 – Client journey vs. individual touchpoints
  • 4:47 – Solving CRM challenges
  • 7:19 – Taking the risk out of the equation
  • 8:30 – Our mission
  • 10:38 – A day in the life
  • 14:45 – Mölnlycke success story
  • 16:09 – Q & A
Meet Team Riva at Salesforce Education Summit in San Diego, May 13 – 15!
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