Webinar: How to Optimize CRM to Drive Successful Digitalization in Manufacturing?

Are you interested in learning techniques to help optimize your CRM? Riva helps organizations improve decision-making, eliminate silos, emphasize intra-company communications, and deliver better customer journeys.

This 20-minute webinar is ideal for Client Engagement Specialists, Digital Transformation Managers, CRM Managers, and Business Analysts within the manufacturing industry who wants to overcome digitalization challenges. We’ll show you how they’re leveraging technology to empower their teams to work smarter, faster, and more securely!

Key Takeaways

In this webinar you’ll hear about:

The shift that manufacturers are making towards digital, customer-centric strategies – and why this is important.
The key challenges that manufacturers are facing with their CRM processes and how Riva’s technology plays a part in changing that dynamic.
How companies are adapting to the pandemic and transforming their work environment.

Agenda

Digitalization in Manufacturing
Our Mission
Riva & Manufacturing
An Era of Workplace Transformation

Breakdown of Minutes

2:13 – Agenda
2:49 – Digitalization in Manufacturing
3:33 – Silos of Data
6:20 – Sales | CRM Challenges
7:57 – Our Mission
9:18 – Riva & Manufacturing
9:38 – How Riva helps Manufacturing
11:17 –How Riva helps Sales
12:24 – How Riva helps Customer Service
13:57 – Customer Success Story
14:57 – An era of workplace transformation
15:23 – Study / Statistics
15:37 – Significant transformations in the workplace environment
17:24 – Questions