Forrester TEI Study: The Total Economic Impact™ of Riva

Cost Savings and Business Benefits Enabled by Riva

Accurate CRM context is essential for visibility into client relationships, forecasting, customer experience, and AI readiness. But when teams rely on manual updates across email, calendar, and CRM systems, data gaps, duplicate work, meeting conflicts, and incomplete customer records can quickly add up.

Based on independent research, including interviews with active Riva customers, Forrester Consulting has calculated Riva clients achieve a 374% return on investment, and save more than 95,000 hours over three years on a variety of manual and or CRM-related tasks.

Learn how technologies like Riva help enterprise organizations: 

• Save time by reducing manual CRM updates and duplicate data entry 
• Improve calendar synchronization and reduce meeting conflicts 
• Route incoming customer emails more accurately for faster response times 
• Increase CRM adoption by working within the tools teams already use 
• Build greater trust in customer data for forecasting, analytics, journey orchestration, and future AI initiatives 
• Create a more complete view of customer engagement