EDMONTON, Alberta, July 29, 2026 – Riva International Inc. (“Riva” or the “Company”), a leader in meeting and revenue intelligence, today announced the findings of a new Forrester Total Economic Impact™ (TEI) study, commissioned by Riva, examining the business value organizations can achieve by using Riva to improve client context within the CRM, automate data processes, and more effectively personalize client engagement.
Based on interviews with five organizations using Riva, the study found they can achieve a 374% return on investment (ROI), $1.7 million in net present value (NPV), and 95,000 hours saved over a period of three years. The findings highlight how trusted customer data can improve productivity, strengthen both customer and employee experiences, and provide a stronger foundation for analytics, automation, and future AI initiatives.
The study found that organizations reduced manual CRM updates, improved calendar synchronization, and streamlined the routing of incoming customer emails while increasing confidence in CRM data. Interviewees also described stronger collaboration across teams, improved CRM adoption, and broader use of trusted customer data for forecasting, customer journey orchestration, analytics, and future digital transformation initiatives.
“Organizations today are under increasing pressure to improve productivity, strengthen client relationships, and prepare for the next generation of AI-powered business initiatives,” said Stéphane Zanoni, CEO at Riva. “None of that is possible without trusted customer data especially for teams operating in highly regulated industries. This study reinforces what we’ve seen across our customers for years: when organizations eliminate manual CRM work and create a trusted flow of customer interaction data, they turn everyday engagement into enterprise intelligence that supports stronger customer experiences, more informed decision-making, and future innovation.”
The findings demonstrate that the value of trusted customer data extends well beyond operational efficiency, identifying both quantified and unquantified benefits organizations realized with Riva.
The study also reinforces the growing importance of trusted customer data as organizations invest in AI and automation. By creating more complete, accurate customer records, organizations are better positioned to support AI-powered workflows and future innovation. Riva continues to build on that foundation with expanded AI capabilities across its platform, including Riva Meeting Intelligence, which transforms meeting insights into structured, CRM-ready intelligence through AI-powered summaries, notes, decisions, and next steps that automatically connect to the appropriate CRM records.
For organizations looking to better understand the business impact of trusted customer data, The Forrester Total Economic Impact™ of Riva (June 2026) is a commissioned study conducted by Forrester Consulting on behalf of Riva. It is available for download here.
About Forrester Consulting
Forrester Consulting provides independent and objective consulting services to help business and technology leaders navigate change and drive transformation. Through its Total Economic Impact™ (TEI) methodology, Forrester provides organizations with a structured framework for evaluating the business value of their potential technology investments.
About Riva International Inc.
Riva is a trusted technology partner to over 30 of the top 100 U.S. banks, four of Canada’s Big Five banks, and more than 60 Fortune 500 companies. With over 300,000 users, Riva’s AI-powered revenue intelligence solutions empower organizations to build stronger client relationships, streamline operations, and maintain compliance across industries.
Serving financial services and other data-sensitive industries for over 15 years, we help businesses safeguard their clients, nurture lifelong relationships, and reclaim valuable time.
Media Contact
Laura Sweet | VP, Marketing
Email: [email protected]
Website: rivaengine.com
