The Riva team is proud to announce recognition by G2 Reviews, marked by 9 badges across three categories. These badges testify to the power of our solutions to unify customer and employee activity and interaction data, improve data quality and customer 360, boost productivity, deliver actionable predictive analytics, and accelerate revenue growth — creating exceptional digital experiences for our clients, their teams, and the customers they serve.
We’re proud to share those badges — and to highlight some of the G2 reviews that led to the recognition.
Smooth and Efficient Implementation
- Fastest Implementation / Enterprise
- Best Meets Requirements / Enterprise
First impressions matter. So when our customers give us props for smooth and efficient implementation, we know our hard work is paying off. These badges recognize our commitment to delivering products that meet requirements and are easy to set up and implement, with industry-leading “time-to-live” speeds — and high user adoption. Factors considered for these badges include customer satisfaction with the set-up process, the time required for the product to go live, and the user adoption percentage.
- “Riva has many advanced features that you may not see on the surface. The support team is able to assist with any customized functionality.” – Verified User in Building Materials
- “Riva automates everything and is a best-in-class solution!” – Verified User in Financial Services
- “One of the driving forces behind Riva’s selection is our focus on simplifying implementation for our customers so they can start to immediately benefit from Riva.” – Verified User in Financial Services
At Riva, we’re thrilled when our efforts to improve our clients’ experience succeed — and simplifying implementation is a critical step toward delivering on that commitment.
Read Customer Story: Top Five USA-based Bank Chooses Riva to Capture, Unify, Amplify and Leverage Relationship Data to Achieve Data Trust, CRM Adoption, and Full Customer 360
Results That Matter
- Best Results / Enterprise
The Riva Team’s ultimate goal is to provide fully integrated solutions that unify the platforms and data our customers use, helping them to achieve exceptional results that amplify the effort and work they already do. This badge acknowledges the high level of satisfaction reported by G2 users in terms of ease of doing business with us, the quality of support provided, and their likelihood to recommend our solutions. This award also factors the number of Riva reviews received on G2, emphasizing the trust that buyers place in our solutions.
- “Riva helps us meet the bank standards for data loss prevention for Outlook integration without compromising on end users’ productivity.” – Verified User in Banking
- “Faster access to crucial information. It has made my work easier and in an organized way and saves a lot of time. Improved order, inventory and quote management and so many things.” – Verified User in Computer Software
- “Riva seamlessly connects CRM to Outlook… provides a complete 360 view of the customer’s current situation and recent touchpoints.” – Cameron H., Director of Customer Success
View customer success story: One of America’s Big Four Banks Relies On Riva to Build Relationships, Protect Customer Privacy, and Maintain Their Reputation
Proven Return on Investment
- Best Est. ROI / Enterprise
- Best Est. ROI / Mid-Market
It’s all too common for enterprises to invest in “quick fix” applications that fall short of expectations due to low performance, integration challenges, and low adoption. At Riva, we design our solutions to deliver tangible value — and measurable ROI improvements. This badge is awarded based on customers’ estimated ROI in a 12- to 18-month period, their likelihood to recommend our products and the number of reviews received on G2.
- “Riva is the best all-in-one (single vendor) solution… recommended now at the global level; Ease of use; EXCELLENT Customer Service; Modern and cutting-edge.” – Verified User in Building Materials
- “It has made my work easier and in an organized way and saves a lot of time. Improved order, inventory, and quote management and so many things.” – Verified User in Computer Software
- “The benefits are not only being able to access information about client meetings but also meet the needs of our consultants when they are on the road and working remotely.” – Verified User in Management Consulting
View customer success story: “Signature” Insurance and Investment Firm Trusts Riva to Make Salesforce and Exchange Interoperable – Securely and Automatically
Exceptional Performance
- High Performer / Enterprise
- Mid-Market High Performer / Mid-Market Americas
Our High Performer badges further exemplify our dedication to performance excellence and adoption at enterprise scale. For both large and mid-market enterprises, Riva delivers on metrics ranging from integration and usability to end-user adoption and productivity. This badge consolidates the scores from all the enterprise-level scores mentioned above, showcasing our consistent commitment to providing top-notch solutions across various categories.
- “Riva has the best email syncing capability… All-in-one with the most up-to-date technology.” – Verified User in Food & Beverages
- “Riva is a good product which has improved over the years… the support and engineering team were very quick in addressing those for us.” – Verified User in Information Technology and Services
View customer success story: Billion-Dollar NY-Based Insurance Company Relies on the Riva Engine for Real-Time Sync of Over 1.5M Appointments Per Month Between Salesforce and Exchange
Ease of Use
- Easiest to Use / Enterprise
At Riva, we regard usability as an essential element to the effectiveness of our solutions. That’s why we design solutions that exceed our customers’ requirements and expectations — making them both easy to use and effective. G2’s Best Usability badge is awarded based on various factors, including customer satisfaction, ease of use, ease of administration of our products, and the high percentage of user adoption — all of which are reflected in our customers’ experience.
- “Riva is easy to configure, leveraging token-based authentication for the integration, and a custom role for limited permissions.” – Verified User in Computer Software
- “The software is very flexible and well-integrated with G Suite… They helped me a lot with the initial configuration and troubleshooting during tests.” – Mattia C., Cloud Specialist
Read Customer Story: Riva Helps Leading Global Insurance, Professional Service and Risk Management Provider Boost Salesforce Data Quality, Security, Compliance, and Trusted Customer 360
Outstanding Support
- Best Support / Enterprise
In the years before Riva became Riva, we built our reputation on support by developing solutions for problems our earliest customers faced with the data integration technologies on which they relied. With the Best Support badge, G2 — and our customers — confirm that our focus on support is as strong as ever before.
- “I’m impressed with how efficient, professional, and friendly their team is. I’d highly recommend the company and integration product to everyone in my network.” – Senior Associate, Global Alternative Asset Firm
- “Riva provides great customer service and support – they not only help with an issue but they seek to understand and partner with you to solve a problem. Been a customer for several years and have seen how they continue to improve and invest in their technology and features.” – Jessica Benoit, Developer, Mass Mutual
Read Customer Story: Global Pharma Turns to Riva to Make Calendars Work for Field Reps
Final words
While we’re confident in the work our teams do to provide outstanding solutions, the words of our customers are the strongest confirmation that we’re on the right track. We’re thrilled when our achievements translate to customer value — and we’re perpetually grateful for the feedback our customers provide and the trust they place in our solutions. These G2 Badges serve as a testament to our unwavering dedication to customer satisfaction — and our position as a leader in our industry.
Join us on this exciting journey as we continue to innovate, enhance user experiences, and drive success for our customers. Learn more about Riva.
