What Is New
New Year, Better Riva Cloud Experience
Deployment: Riva Cloud
Managing your Riva Cloud account has never been easier! With its consolidated side navigation user interface, you can quickly see and access all important capabilities from any webpage. Additional options that were previously in a separate navigation can now be accessed from the dropdown.
Empower your FSC Users with Bi-directional Interaction Sync
Now your advisors can efficiently manage their customer interactions anywhere, be it in Outlook or Salesforce. Starting with Riva Sync 2022.1, Riva offers bi-directional sync for FSC interactions – meaning interactions created in Salesforce will now appear as Appointments in Outlook, just as Appointments created in Outlook appear in Salesforce as interactions. With this release, customer data gets to the right workflow in either platform.
Curious about Microsoft Graph?
Over the past years, Microsoft has been developing Microsoft Graph API to have access to rich data available in Microsoft 365, leading to a stop for EWS API active development and the announcement of a phased deprecation of EWS APIs. We are closely monitoring the progress, as there is no parity between EWS and Graph today. We currently offer support for unidirectional calendar sync and are actively working on additional capabilities. If you’re interested to try it out, or would like to let us know your thoughts, possible concerns, and where you are in your Graph journey, start a conversation with our Riva bot today.
What Is Easier
Renaming a Mailbox? Your Sync Policy Will Follow!
We know customers like you look for easier processes and reduced syncing downtime following a mailbox rename. Riva can now detect when a user email address change, automatically update the sync policy with the new mailbox, and remove the old one. You no longer need to reach out and wait on our team to manually do this process.
What We Fixed
Redundancy Issue Addressed with Email Addresses in cc or bcc
Email addresses located in ‘cc’ or ‘bcc’ fields are now synced to the appropriate fields in Salesforce, preventing them being added to the ‘to’ field and synced twice.
Where You Can Learn More
If you’re interested in any of these new capabilities, please contact the Riva Success Team.
Visit our knowledge base to learn more, get the details from our screenshots and accompanying deep dives on each feature and configuration, and understand who is affected.
(Unless specified, all the features listed above apply to all CRM and Email platforms supported by Riva and for all deployment options.)